Return and Refund policy

Refund Requests

Refund requests may be considered only under the following circumstances:

• The item was received damaged.
• The item was received defective due to a manufacturing fault.
• An incorrect product was delivered.

Refund Conditions

• Refund requests must be submitted within 7 days of delivery.
• Customers may be required to provide clear photographs, an unboxing video (where available), and relevant order details to support their claim.
• Young Folks™ may request the return of the product for inspection before approving a refund.
• Items damaged due to customer misuse, improper handling, intentional damage, alterations, or negligence are not eligible for refunds.
• Approved refunds are processed within 7–10 business days.
• Shipping charges are non-refundable.

Refund Verification & Approval

• All refund requests are subject to verification and review by Young Folks™.
• Refund decisions are based on the evidence provided, the condition of the returned item, and the findings of our inspection.
• Refund requests may be declined if the damage is determined to have occurred after delivery, the claim cannot be reasonably verified, or the request does not meet our refund policy conditions.
• All refund decisions will be made fairly and in accordance with applicable consumer protection laws.